FitPAWS® Help



How Do You Figure Shipping Charges?

Table rate below *plus oversize shipping charges, if applicable. Shipping and Handling charges are per address for standard UPS Ground delivery in the contiguous United States. Shipping charges are non-refundable. Sorry, no C.O.D. Please call Customer Service for shipping to locations outside the contiguous United States, including Alaska & Hawaii. There is an additional Charge to ship to Alaska and Hawaii. Please call for a shipping quote.  You will be charged the additional rate over the table rate. Please also call for information regarding expedited shipping.  **Does not apply to wholesale/distributor shipping costs

Shipping and Handing is based on your order total:
Shipping Charges
Orders Under $25.00 $9.95*
Orders $25.01-$50.00 $11.95*
Orders $50.01-$100.00 $14.95*
Orders $100.01 to $150.00 $16.95*
Orders over $150.00 10% of total order*

Is The FitPAWS® website secure?

Your privacy and security are very important to us. That is why we use a trusted GoDaddy Secure Socket Layer (SSL) certificate on this website. When you are on a secure page where we are requesting information from you, you will see https//:www.fitpawsusa.com/… in the prefix of the URL at the top. The “s” means secure. This assures you that your information is being transmitted to us securely, and your privacy is protected.


What Is Your Return Policy?

Product Guarantee: 30-Day Return Policy
FitPAWS® products are guaranteed to be the highest quality available. However, if you’re not 100% satisfied with any FitPAWS product, we’ll replace it or refund your money within 30 days of the date of purchase. Replacement or refund are the only remedies for returned product. Shipping charges are not refundable.


Who Are FitPAWS® International Distributors?

We are happy to help!

Please contact us at +1 800-752-2255 or e-mail us at info@fitpwasusa.com


What Are The Benefits Of Using FitPAWS® Equipment?

FitPAWS® Canine Conditioning Equipment is the #1 brand of fitness and rehab equipment for dogs!
FitPAWS® Canine Conditioning Equipment can be used by our four-legged friends for core & muscle strengthening, increased range of motion and flexibility, neuromuscular facilitation, sensory and perceptual stimulation, joint alignment & health, and balance control. Whether your dog is involved in agility, flyball, disc dog, dock jumping, conformation, or is a working dog or a couch potato with healthier aspirations, core strength is a fundamental element used by your dog to control its body when jumping, turning, running and to help prevent injuries.

The Sporting/Working Dog
If your dog participates in sporting dog competitions or is a working dog, you’ll want to make sure your dog is in prime physical condition. Discover the secret of Champions by cross-training with FitPAWS Canine Conditioning Equipment! Core conditioning is an essential part of any athletes’ training program, including the sporting dog. Adding this strengthening activity to your dog’s cross-training activities 3-4 times a week, has many benefits, including:

  • Improved reaction and control
  • Increased trunk and core strength
  • Stabilization of weak areas
  • Improved balance and proprioception (awareness of the body’s position in space)
  • Increased range of motion in joints & elongation of the muscles
  • Improved sensory & body awareness
  • Preventing sports-related injuries

The Show/Performance Dog
If your dog competes in conformation events, you’ll want to make sure your dog has a great top line, has balanced muscular definition and is in shape. A strong core is the foundation for all movement, including showing in the ring. Discover the secret of Best in Show Winners by adding this strengthening activity to your dog’s activities 3-4 times a week. Training with FitPAWS Canine Conditioning Equipment has many benefits for the show dog, including:

  • Improved top line
  • Muscle memory for stacking training
  • Increased range of motion in joints & elongation of the muscles
  • Improved body awareness and gait
  • Overall endurance strengthening and muscle toning

The Dog in Rehab
If you are a canine rehab professional, you’ll want to make sure you’re using the best professional-quality canine-specific rehab tools on the market. FitPAWS Canine Conditioning Equipment is designed specifically for the canine market. Our products are of the highest quality material and field-tested by rehab and conditioning professionals before we add them to our product line. See FitPAWS Rehabilitation Packages. FitPAWS is an official sponsor of the University of Tennessee’s Certificate Program in Canine Rehabilitation (the first and only university based animal rehab certification program since 1999.) Our FitPAWS Canine Conditioning Equipment is used in UT’s teaching labs and by UT’s faculty.

The Family Pet
If your dog is a loved pet and part of your family, you’ll want to make sure they stay healthy and fit. FitPAWS Canine Conditioning Equipment is a fun and simple way to exercise your pet indoors! Most dogs will tire in 5-10 minutes, 3-4 times a week. Because you are supervising their exercise and helping to stabilize the equipment, you’ll spend some quality time with your pooch which you’ll both enjoy! It’s a great opportunity to train with positive reinforcement and strengthen the bond between human and animal companion. Your dog will love you for it.

An Active Mind + An Active Body = A Happy Dog!
View the FitPAWS Facebook page for the latest news, videos, images and more. We have a great FitPAWS community where you can always ask for training tips and real world advice from our FitPAWS fans who already use and love our products. (You don’t even have to sign up with Facebook in order to see our page!)


What Is Our Privacy Policy Statement?

This is the web site of FitPAWS® by Ball Dynamics International, LLC.

  • Our postal address is – 14215 Mead Street, Longmont, CO 80504
  • We can be reached via e-mail at info@fitpawsusa.com
  • or you can reach us by telephone at +1 800 752 2255

For each visitor to our Web page, our Web server automatically recognizes the consumer’s domain name and e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, name and address, telephone number, payment information (e.g., credit card number and billing address).

The information we collect is shared at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site .

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them .

Consumers can access this information by e-mail us at the above address, write to us at the above address.

Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number.

With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server that has an SSL certificate using at least 128-bit encryption. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.